Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

    • Published:

    first time we have used red funnel as a car crossing, very pleased with service, lovely clean ferry nice friendly staff and dog friendly will be going again

    • Published:

    Excellent service all round.
    Number Plate Recognition makes processing painless.
    I missed my return ferry by a few minutes because of gridlocked traffic on the Isle of Wight but on arrival at the port I was immediately and politely assigned to the next ferry with no fuss, no bother, no delay....

    • Published:

    Booking and embarking very easy and straightforward . However I upgraded to signature lounge for a better start to the day . I expected the same type of service as in an airport lounge - good selection of food and beverages . Was very disappointed with simply a drink and a pastry no hot food or...

    • Published:

    Running slightly late due to festival traffic one presumes but as usual staff were curteous and helpful.
    I suppose the only down side is that if you arrive early , once loaded if you are not in the first lane you are out down the 3rd lane which means you are often waiting about 10 mins to get off...

    • Published:

    Enjoyable trip, went early morning, had breakfast which was reasonably priced, and quite nice, boarding was easy, staff very nice, really nice experience, will definitely use again

    • Published:

    Great to deal with on the phone - sorted out my ferry change with no problems

    • Published:

    Fairly good service and efficient
    But in my view very expensive for a same day return

    • Published:

    Easy to board Red Funnel comfortable seating areas, variety of food and drink good standard.

    • Published:

    Everything was good from booking on line to boarding on the ferry

    • Published:

    **

    • Published:

    Always appreciate that the staff are keen to provide good customer service. If you're late they try to get on the boat you've booked, if that's not possible they try their best to get you on the next & I've always been able to do that. And of course what's not to love about the chap who waves us...

    • Published:

    Good as ever,on time sailing at fair price

    • Published:

    See headline

    • Published:

    Pleasant staff and smooth passage

    • Published:

    No problems at all with booking, travelling and service on board

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.