Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

    • Published:

    Such friendly staff, and decent grub.

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    Everything was super easy from online booking to getting on and off ferrys dancing man was a delight he waved us on with a little ballet fabulous high light if our trip to uk ,...

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    Excellent service and good value for money and the staff was polite and very helpful

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    Yet again animals sat on seats, screaming Child that staff would do nothing about eventually approx 20 people moved as for three quarters of the journey this child screamed non stop

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    Great service, fast to book with a discount if ferry booked same time as an event ticket. Both ferry’s on time and no hassle.

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    Checking in good when we finally made it to check in cabin. Only one person checking in on one of the busiest ferries of the day. Traffic was backed up York Avenue. Only one lane of the first marshalling yard being used.

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    It’s difficult when traveling as a single person to obtain a drink/ something to eat and then find a suitable seat to eat your meal

    • Published:

    We are very happy with Red Funnels ferries on the Isle of Wight crossings ; we do use them quite a lot....the Webpage itself could be made a little clearer when booking online...booking in once at the dock ( easily found) is easy..
    The ships are clean in the public areas, with regular floor mopping etc....

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    We were allowed to board an earlier ferry but this route must be the most expensive in the country. We are residents on the IOW but there is very little concessions in cost.

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    Forgot to ask for upper deck when checking in. Mentioned it when boarding which caused choas. Good job I did though as lift wasnt working

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    Efficient, polite, helpful, on time, comfortable, amusing (Dancing man Jim)

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    Seamless loading and good customer service on board the vessel.

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    Excellent service from start to finish, icing on the cake was being put on earlier ferry for our return journey. All staff really pleasent and helpful

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    Great service. Brilliant and helpful staff. Swift and easy boarding and disembarking. Add to that a really easy and pleasant journey there and back.

    • Published:

    BOOKED on the 4pm ferry on the 10th to Cowes, arrived early in Southampton so not a case of arriving late. Queued up after booking in, then told casually we couldn't travel as ferry was full, had to wait another hour in said queue for the 5pm ferry. Obviously late on getting to our hotel in Shanklin...

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To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.