Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

    • Published:

    Excellent service from booking the tickets to arriving at the ferry ports and the trip over the Solent. All on time, good customer service.

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    On time, staff polite and welcoming, clean.

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    Great outbound journey with priority booking working really well.

    Return from East Cowes was not so good. No priority boarding or discount card.

    Also please advise - we got loaded on lower deck, which is usually fine, only now my parents are getting on and found the flights of...

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    Number-plate recognition at the terminals made life quicker and easier; clear loading and unloading instructions; both my sailings left on time, pretty much to the second. I've not sailed this route for a while, and was pleasantly surprised by the passenger lounges' space and accessibility of staff.

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    I arrived in Southampton after a long journey down from Huddersfield and drove straight on to an earlier ferry than the one I’d booked - excellent. As a result, my business was concluded early but on return to East Cowes, I was turned away from the terminal because all ferries were full. I was given...

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    Found staff friendly and helpful

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    Nice ferry crossing from Southampton to IoW. Always on time and we managed to get an earlier crossing

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    Very good, a nice comfortable journey, there and back. P J Newbey

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    I travel quite regularly with Red Funnel and prefer them to Wight Link. I would like to mention that since the refurbishment of the ferries and the paneling to seperate the seating areas, it is difficult to see the stair colours, so to see which colour they are you have to walk nearly to the top of...

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    I arrived at the port very early to catch the ferry, without any fuss l was advised that our car would be loaded on the ferry that would be leaving within fifteen minutes.
    Once on board, seating was easy to locate, very smooth crossing.
    I would definitely use the company again

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    GOOD

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    on time, good food available, comfortable

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    The ferry staff were really helpful when one of our party discovered they had left something on the island and had to stay behind whilst it was delivered to the ferry terminal. They were able to travel on the next ferry as a foot passenger and meet us in Southampton. The pet friendly lounge is much...

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    We used the Signature Lounge for both legs of our journey - the staff are a delight and very helpful. Particular praise for the young lady on the 6.30 p.m. Red Osprey Sailing from East Cowes on 14th July.

    • Published:

    as always a very comfortable trip, on time, good facilities on board, hot food what more could we require

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