Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

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    No problems whatsoever and thumbs up to the employee who made my ferry embarking from Southampton very memorable and pleasant. He boarded us on the ferry in a very enjoyable and light hearted way. Make sure you keep him!

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    Spot on time. Easy boarding and leaving.

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    First on the boat and first off. Result!

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    I got there early - booked for 3 but got on to the 1.30 without any trouble, all staff were friendly and service was good on the boat. I was on the Falcon and it was very comfortable and clean.

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    All on time,clean and well organised and the staff were very pleasant.

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    Arrival at the check in desk was extremely smooth, to the extent the member of staff knew who we were before we spoke which I thought was really nice. Very organised system/team for boarding the ferry and leaving on both trips. Time keeping was perfect, no delays. Website very easy to use and...

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    The service ran on time, and the boat was tidy. However the ladies toilets were not very clean when I used them on boarding the ferry. Although the floor had been mopped the state of the toilet pans themselves shows that have been properly cleaned in a long time. Considering how expensive the...

    • Published:

    The call centre staff are really helpful & friendly, website works, ferries are on time & if you get there early they put you on an earlier ferry. Even the chap who directs you onto the ferry does it with humour & style. Only negatives are the cost - most expensive stretch of water in the world? And...

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    Ferry to the mainland on time & our return too, no complaints great service once again.

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    The whole thing just works ! No fuss --- and the Breakfast is great

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    On time,efficient loading & off loading

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    The trip both ways was hassle free. Crew were very certious and helpful. Ferry was very clean and tidy. As you would expect on a ship. Dog friendly which was great.

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    I haven't had any problems with Red Funnel, they are my preferred ferry getting to see my mum on the Isle of Wight. You can relax and enjoy a drink and meal on board.

    • Published:

    straight on, on time nice food nice people good service clean and warm ship to enjoy once again..... what else do you want?

    • Published:

    Excellent service, very friendly helpful staff, having travelled from the North of England was a bit early (good traffic for a change) they fitted on an earlier ferry, well done!

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.