Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

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Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

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Customer reviews

    • Published:

    Super service always the best service very helpful and organised

    • Published:

    We enjoyed the trip to and from the IOW. The ferry departed and arrived on time. We had the fish and chips on the return journey and they were excellent. The reason I only gave 4 stars was because when we got out of the car on the open deck my wife slipped on the greasy deck as it had been...

    • Published:

    Seating a bit tired, needs a refurb and brightening up a bit. Other than that a very efficient and satisfactory service.

    • Published:

    Would buy again and recommend. The service was very good.

    • Published:

    As usual, we drove further both on the mainland and on the Island in order to travel on Red Funnel. And again, so glad we did!

    • Published:

    Ferry very expensive most i have ever paid for it, seats uncomfortable, had a bowl of chips tasted of fish and can not make out meal deal on sandwich, drink was all we wanted but had to buy crips to save money, not really encouraging people to eat less. Only good things staff and boat on time.

    • Published:

    Excellent service, I had to change crossing times twice and staff on phone were very helpful, also paid extra for the signature Lounge, well worth it, comfortable sofa seating, complimentary coffee, soft drinks, newspapers etc. plus a wonderful view. The gentleman who guides your cars off the ferry at...

    • Published:

    Far to expensive

    • Published:

    I found the staff very pleasant and courteous.
    The ships are always clean and look cared for.
    Our sailings ran on time.

    • Published:

    Very efficient .Helpful staff very easy procedure from booking to disembarking.

    • Published:

    Annual day trip couldn’t fault and Jim on form dancing directing us on board 👍😊

    • Published:

    Excellent support for people in wheelchairs, getting us near the lift without fuss. Because there is so much fixed seating it is sometimes hard to find somewhere to sit with someone in a wheelchair.

    • Published:

    Friendly quick check in, on time loading , friendly helpful staff on board

    • Published:

    again they accommodate if you are early or late and put on that ferry or the next one

    • Published:

    Everything was fine.

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.