Frequently Asked Questions

We've tried to answer the most commonly asked questions below but if you can't find what you are looking for please click the red Contact Us tab opposite.

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Your questions, answered

Do I need a passport or ID?

No, the Isle of Wight is inside the UK and not subject to any border control. ID is required if you are claiming a concession discount or if you want to purchase alcohol and look under 21.

Can I leave my car at your terminal and go as a foot passenger?

Foot passengers are welcome on this service but unfortunately you cannot leave your car at the terminal. There is parking at the Triangle Car Park which is very near the terminal. Alternatively, you can try the car parking at the end of Town Quay or large multi-storey at Ocean Village.

What happens if I can't print my eticket?

Your booking number will be acceptable - just record it carefully and give it to staff at check-in. If you booked online or booked by phone against your customer number you will be able to login to your account using a Smartphone, retreive your booking and check-in staff will scan the barcode on your device. If youhave also entered your Vehicle registration number, your booking will be found automatically on arrival at our check-in booth.

Can I make amendments to my booking online?

Unfortunately you are currently unable to make amendments to your booking online, for amendments to bookings please contact our contact centre: Booking amendments: 023 8001 9192.

Can I pay for a ticket on the day?

Yes you can but this often proves to be more expensive if you are taking a vehicle and there is no guarantee we will have vehicle space onboard. Foot passenger pricing is the same whether you purchase on the day or in advance.

Do you have disabled facilities onboard?

All three of our vehicle ferry’s have lift access from the main deck to the passenger lounge which can be requested upon arrival. Customers are not permitted to stay in their vehicle for the duration of the crossing however under extreme circumstances a request can be made to the captain upon arrival. More accessibility information...

Can I take push bikes on your services?

Yes, there is no additional charge for foot passengers taking bicycles. Please report to the foot of the linkspan, have your ticket ready and staff will direct you onto the main deck of the ferry when ready.

Your questions, answered

Can we buy tickets online or in advance?

Apart from through rail tickets, standard tickets are not yet available online. However you can buy 7 day, 30 day, 6 month & 12 month season tickets in advance and books of singles or day return saver tickets, some of which can be purchased online. Red Jet tickets can be purchased from the ticket office at Terminal 2 and West Cowes. See contact page for full details.

Do I need a passport or ID?

No, the Isle of Wight is inside the UK and not subject to any border control. ID is only required if you are claiming a concession discount or if you want to purchase alcohol and look under 25.

Where can I park?

Southampton:
Unfortunately you cannot leave your car at the terminal. There is parking at the Triangle Car Park which is very near the terminal. Alternatively, you can try the car parking at the end of Town Quay or large multi-storey at Ocean Village.

West Cowes:
Long-stay parking is available in Park Road, Mornington Road and Brunswick Road. Short-stay parking is available in St Mary's Road, Cross Street, the Esplanade and The Parade. A Park & Ride facility is also available at Somerton on the A3020 - see the Bus section for more details. Coach parking is available in Ward Avenue.

There are limited spaces in Fountain Yard for dropping off or meeting passengers - waiting time is restricted to 10 minutes and is enforced 24/7.

Can you buy drinks/refreshments onboard?

Yes, we have a selection of snacks and hot & cold soft and alcoholic beverages served onboard. There are also Steam Coffee Company outlets at Terminal 2 on Town Quay (Southampton) and Fountain Yard (West Cowes).

Are there toilets on board?

The only hi-speed Red Jet ferry that has toilets is the Red Jet 6. All other Red Jets do not. However, there are toilets available at both hi-speed terminals.