Quality, Health & Safety and Environment

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ISO 9001:2008


Safety and quality are closely linked and therefore to ensure the best possible management system for managing the fleet, Red Funnel voluntarily chose to obtain the ISO 9001:2008 Quality Management standard.

The ISO 9000 family of standards represents an international consensus on good Quality Management practices. It consists of standards and guidelines relating to Quality Management systems and related supporting standards.

ISO 9001:2008 is the standard that provides a set of standardised requirements for a quality management system, regardless of what the user organisation does, its size, or whether it is in the private, or public sector. It is the only standard in the family against which organisations can be certified. Although certification is not a compulsory requirement of the standard, Red Funnel has chosen to obtain certification.

The objectives of the ISO 9000 standards are to:

  • Fulfil the customer's quality requirements;
  • Comply with applicable regulatory requirements;
  • Aim to enhance customer satisfaction;
  • Achieve continual improvement of the Company’s performance in pursuit of these objectives

Red Funnel’s Quality Management System is fully integrated with the Safety Management System and also with the Environmental Management System. This approach will ensure the Company’s stated objectives of achieving the highest standards of safety, environmental and quality performance are achieved.

The current scope of Red Funnel’s Quality Management System is:

  • Sea and coastal freight and passenger water transport
  • Management of ships employed in domestic voyages
  • Terminal and Food & Beverage operations
  • Freight and distribution business

 

Quality Policy Statement

It is the Policy of the Company to provide services of a consistently high quality to our customers and to establish objectives and processes necessary to deliver results in accordance with customer and legal requirements.

The Company’s objectives are:-
1.    To enhance customer satisfaction by consistently providing a quality of service that meets or exceeds customer expectations.
2.    To provide such service in a manner which ensures the safety of our customers and staff.
3.    Have a commitment to continual improvement

These objectives will be measured through Key Performance Indicators and achieved by:-

  • Continuous appraisal and when areas for change are identified, these are introduced following careful assessment, including a cost benefit analysis, for the improvement of the service to our customers and the enhancement of the management system as a whole.
  • Implementing and complying with all requirements of the Integrated Quality and Environmental management system and any other applicable requirements.

In order to ensure that quality requirements are met, there is a defined management responsibility to ensure that all personnel are adequately trained and are fully familiar with the Company’s commitment to providing services of consistent quality to our customers.

It is the Policy of the Company to conduct its business in such a way as to ensure the health, safety and welfare of employees, contractors, customers and third parties whilst on company premises, and to comply with all statutory, regulatory and other health and safety requirements applicable to the business of the Company.

The company's objectives are:

  • To provide for safe practices in all operations and a safe working
    environment
  • To provide and maintain work systems that are safe and without
    risks to health
  • Assess all identified risks and establish sutiable safeguards
  • To continuously strive for improvement in safety awareness and
    safety management

These objectives will be achieved by:

  • Identification of risks
  • Staff training in safe working practices
  • Compliance with applicable codes, guidelines and regulations
  • Audits of compliance

It cannot be emphasised too strongly that, whilst responsibility rests with
the Company in providing safe and healthy conditions at work, it is
incumbent upon employees at all levels to be constantly vigilant and
aware of their own and colleagues safety at work. Staff should report
health or safety concerns through the appropriate channel. Staff must also
be aware of relevant codes of practice and be pro active in the
deployment of safe working practices in order to achieve the aims of this
policy.

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International Safety Management Code

Safety is Red Funnel’s first priority and won’t be compromised.

Therefore Red Funnel has complied with the mandatory International Safety Management Code since 1997 to ensure the safety of passengers, crew, vessels and the environment.

The ISM Code provides an international standard for the safe management and operation of ships and for pollution prevention.

It’s objectives are:

  • To ensure safety at sea;
  • The prevention of human injury or loss of life;
  • The avoidance of damage to the environment, in particular the marine environment;
  • The avoidance of damage to property.

The ISM was introduced by the International Maritime Organisation, part of the United Nations, in the late 1990s following research which showed that 80% of all accidents at sea are caused by ‘human error’. These accidents all occurred to ships that were otherwise well found and meeting all relevant codes, regulations and certification standards. Therefore it was found that instead of ‘human error’ these accidents were largely caused by ‘management system failure’.

The ISM code provides for a number of company management system objectives.

The safety management objectives for Red Funnel are:

  • Provide for safe practices in ship operation;
  • Provide a safe working environment;
  • Establish safeguards against all identified risks;
  • Seek to continuously improve safety management skills of personnel ashore and onboard ships;
  • Prepare for emergencies related both to safety and environmental protection.

In order to demonstrate continued compliance with the ISM Code the company and the ships have to be issued with certificates.

The certificate issued to the company is known as the Document of Compliance (DoC). It is issued by the Maritime and Coastguard Agency (MCA), who regulate shipping for the government, for a five year period.

The certificate issued to the ships is known as the Shipboard Management Certificate (SMC).  These certificates are issued by the MCA for a five year period.

The ISM certification is maintained with a rigorous schedule of audits and checks:

  • The Safety Management System (SMS) is periodically reviewed by ship and shore staff to ensure that the information and procedures contained within them are valid and reflect current practice;
  • The SMS is subject to periodic internal audits carried out by Red Funnel managers.  Every area of the fleet, ships and office, are audited at least once in a 12 month period;
  • The MCA will audit the company ashore once a year to ensure that the DoC is up to date and that the management ashore is working correctly.  The ships are audited by the MCA once every 2½ years to ensure that the SMS on board the ship is doing its job correctly.

Statement of Intent for the Environment

It is the Policy of the Company to protect the Environment and promote good working practices designed to minimise the effects of pollution. The company has integrated its Environmental Policy into its Safety Management and Quality System forming the Integrated Management System (IMS) and will undertake environmental audits or reviews to assess environmental performance within the IMS.

The Company objectives are to:-

  • Comply with the requirements of the company Integrated Management System
  • Avoid damage to the environment, in particular, the marine environment
  • Establish safeguards against all identifiable environmental risks
  • Continuously improve environmental management skills of personnel
  • Have a commitment to continual improvement.
  • Have a commitment to prevention of pollution.
  • Have a commitment to comply with relevant environmental legislation and any other selected requirements.

These objectives will be achieved by:-

  • Identification of environmentally significant impacts of the organisations operations and the imposition of management system controls for these.
  • Implementing and complying with requirements of ISO 14001:2004
  • Motivating respect, responsibility and concern by employees for the environment.

All employees are reminded that they are expected to comply with Safety and Pollution Prevention Regulations and Procedures at all times, and to take necessary precautions to protect the environment.

The EMS is applicable to all vessels, all terminals, and the headquarters building

 

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It is the Policy of the Company to protect the Environment and promote good working practices designed to minimise the effects of pollution. The company has integrated its environmental policy into its Safety Management System and will undertake environmental audits or reviews to assess environmental performance.

The Company objectives are to:-

•    Comply with the requirements of the company Environmental Management System
•    Avoid damage to the environment, in particular, the marine environment
•    Establish safeguards against all identifiable environmental risks
•    Continuously improve environmental management skills of personnel  
•    Have a commitment to continual improvement.
•    Have a commitment to prevention of pollution.
•    Have a commitment to comply with relevant environmental legislation and any other selected requirements.

These objectives will be achieved by:-

•    Identification of environmentally significant impacts of the organisations operations and the imposition of management system controls for these.
•    Implementing and complying with requirements of ISO 14001:2004
•     Motivating respect, responsibility and concern by employees for the   environment.

All employees are reminded that they are expected to comply with Safety and Pollution Prevention Regulations and Procedures at all times, and to take necessary precautions to protect the environment.

The EMS is applicable to all vessels, all terminals, and the headquarters building.

Steam Coffee Company - Coffee Cups
Red Funnel use approximately 480,000 coffee cups a year. They are a foam cup with an exterior paper lining. Some of the reasons that we use them are based on the following facts: -
• Foam foodservice products do not “clog” landfill. Polystyrene foam foodservice products constitute less that 1%, by both weight and volume, of landfill waste.
• Chlorofluorocarbons (CFCs) are not used in their manufacture.
• An average-weight foam cup requires 32% less energy to produce than a comparable paper hot drink cup with cardboard sleeve.
• Plastic-coated paper cups are difficult to recycle due to their multi-layer composition.
• An average-weight paper hot cup generates about 181% more solid waste by weight than a comparable foam cup.
• An average-weight paper hot cup with a cardboard sleeve requires about 47%more energy to produce than a comparable foam cup.
• An average-weight paper hot cup with a cardboard sleeve generates 379% more solid waste by weight than a comparable foam cup.
• An average-weight cold cup generates 148% more solid waste by weight than a comparable foam cup.

Used Cooking Oil
Red Funnel produces approximately 10,000 litres of used vegetable cooking oil per year. The oil is sent for recycling and is used to produce a Bio fuel.

Fuel
Red Funnel’s fleet of three ro-pax vessels and three high-speed catamarans are all fuelled with 0.1% low-sulphur marine gas oil. Although more expensive, it has saved many tonnes of sulphur being released into the atmosphere over the last 18 years, which has been good news for the Isle of Wight, Southampton, and people living along Southampton Water. A Red Funnel ro-pax vessel use approximately 430 litres of Low Sulphur diesel per single trip i.e. Southampton to Cowes  this not only supplies fuel to the engines to drive the propulsion units but also powers the ferry for all of its services e.g. electricity, heating, hot water, cooking.

Both the ro-pax ferries and Hi-Speed Red Jet services are operated at their most economical engine operation settings.

The main fuel tank for the hi-speed Red Jet operation has recently been replaced with a double skinned storage tank with an inbuilt alarm system. The fuel line from the tank to the Red Jet refuelling point at Town Quay has recently been surveyed with the area at the Red Jet Pontoon being modified. The complete fuel storage and fuel line are subject to a regular maintenance regime.

Waste
As a minimum, Red Funnel will recycle up to 20% of its waste (e.g., Paper, cardboard, batteries and fluorescent light tubes) via our approved waste disposal companies.  On site cardboard compactors ease the burden for recycling and waste paper is collected from Bugle Street and the Terminals by the recycling company which permits Red Funnel to use its recycling resources to full capacity.  Whenever practicable, Red Funnel will ensure that it recycles its waste or the waste is used to produce renewable energy.

Toilets
The Terminal Toilets are going through a refurbishment programme where the cisterns are of a smaller capacity and use less water and the sinks and urinal flush operate on electrical sensors and reduce water usage.

Integrated Management System

The Company made the decision in 2011 to introduce an Integrated Management System that would combine the requirements of ISO 9001, ISO 14001 and the International Safety Management Code (ISM Code). Whilst the ISM Code focuses on safety at sea and safe practices in shipboard operations, ISO 14001 provides the elements for an effective environmental management system and ISO 9001 ensures that customer requirements for quality are met. There are many common or interfacing requirements between these standards and it is the contention of the Company that the combination  of these systems lead to a more efficient way of the company managing safety, environmental issues and quality management.

The current scope for the Integrated Management System is:

‘Sea and coastal freight and water passenger transport.’

‘Management of ships employed in domestic voyages including Food and Beverage Activities on board vessels and in terminals.’

The Integrated Management Policy below is supported with specific statements of intent for safety, quality and environment.

Integrated Management Policy Statement

The Company is committed to delivering consistently high quality services to its customers and to establishing processes necessary to deliver results and comply with legal requirements. In seeking to achieve these objectives, The Company remains fully vigilant of its social responsibilities with regard to undertaking activities which reduce environmental damage and minimise any harm caused directly or indirectly to passengers, staff and others.

In particular The Company shall:

  • Maintain an Integrated Management System (IMS) to implement and comply with all the requirements of the ISM/ISO 9001 and ISO 14001;
  • Ensure compliance with current and future environmental, social responsibility, marine and health and safety legislation as applicable, relating to our operation and any other initiatives or requirements to which the company may subscribe;
  • Commit to liaising with all relevant external bodies and with internal staff members to continually improve its quality, environmental, social responsibility, marine and health and safety performance. Through this, The Company seeks to prevent accidents and cases of work-related ill health, and to maintain safe and healthy working conditions;
  • Identify and seek to reduce significant environmental, marine and health and safety risks, and to prevent any pollution which may arise from our operations;
  • Notify our employees, vendors and customers about our Acceptance of Gifts policy and enforce them accordingly;
  • Provide safe plant, premises and equipment;
  • Minimise, re-use and recycle all materials wherever practicable;
  • Provide appropriate quality, environmental, social responsibility, marine and health and safety information and training for all our employees, building on their competencies and encouraging them to apply good practice both at work and at home;
  • Discuss quality, environmental, social responsibility, marine and health and safety issues regularly at the highest levels of the company whilst consulting and communicating with our employees on all issues affecting them;
  • Liaise with vendors and customers to facilitate the best possible practices for products, service, safety, social responsibility and the environment;
  • Review and revise this policy as necessary and at a minimum of two years.

Sound management principles and practices shall be documented, maintained and applied to realise these commitments, and to achieve demanding and publicly available performance objectives. We shall set these objectives annually and wherever practicable, they will be quantifiable with progress monitored towards meeting them.

 

Annual Statement: Modern Slavery and human trafficking


Introduction
This Statement sets out Red Funnel's actions taken to understand all potential modern slavery risks related to our business and to ensure that there is no slavery or human trafficking within our operations or our supply chains. This statement relates to actions and activities during the financial year [1 January 2015 to 31 December 2015].

We recognise that as we operate within the travel, leisure and retail sector, we have a responsibility to take a firm and robust approach to slavery and human trafficking. We are fully committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from slavery and human trafficking.

Organisational structure and supply chains
Red Funnel is the 'Original Isle of Wight ferry operator', currently carrying 3.4m passengers and 0.86m vehicles every year. We operate services 365 days a year with 30,000 combined sailings between Southampton (UK mainland) and East and West Cowes (Isle of Wight). The fleet consists of modern purpose built passenger/vehicle ferries and Red Jet Hi-Speed passenger catamarans. A range of catering and retail services are provided at terminals on on-board vessels.

Throughout our sites in Southampton and on the Isle of Wight, we employ around 500 people in an extensive variety of roles, ranging from marine deck/engineering officers to hospitality/customer service personnel and business professionals.

The supply chain covers the entire business but predominantly focuses on two main areas: mechanical support of vessels, and food, beverage and retail procurement.

Countries of operation and supply arrangements
Our services currently only operate between Southampton, Hampshire and the Isle of Wight.

High-risk activities
Some of our food, beverage and retail activities require procurement of products that can originate either in high risk industries and countries (e.g. coffee beans) or high risk services such as contract cleaning and IT hardware. These activities are considered to be at heightened risk of slavery or human trafficking, so are managed with particular focus on ensuring anti-slavery measures are effective through:

 

POLICIES
Individual Directors are responsible for putting in place policies relevant to their area of expertise and control. The Board of Directors will review these policies and the process for which they were developed, to ensure their accuracy and relevance are maintained.

We operate the following policies that describe our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in our operations:

MSA Policy Statement
We actively seek to understand coerced worker ("slavery") issues within its normal supply chains and to eliminate malpractice;

CSR Policy Statement
We work with our stakeholder needs in view, seeking to minimise any harm which might be caused by our operations and we strive to be a caring neighbour, a responsible corporate citizen and a good employer;

Whistle blowing policy
We encourage all our workers, customers and other business partners to report serious concerns related to our direct activities, or to those of our supply chains. This includes any circumstances that may give rise to an enhanced risk of slavery or human trafficking. The whistle-blowing procedure is designed to make it easy for workers to make disclosures without fear of retaliation. Employees, customers or others who have concerns can use our confidential helpline to report any suspicions;

Employee code of conduct
This is incorporated within individual employment contracts and makes clear to employees the actions and behaviour expected of them when representing the company. We continually strive to maintain the highest standards of employee conduct and ethical behaviour at work and when operating and managing our supply chain.

 

RISK ASSESSMENTS
In order to mitigate the risk of any human rights and modern slavery breaches, the HR Director will ensure that effective and relevant people practices and processes are in place and an annual Modern Slavery risk assessment on the business will be provided in the risk register. The Procurement Manager will also provide an annual risk assessment in the risk register on supplier activities and will assess new suppliers robustly in line with the guidelines.

 

INVESTIGATION/DUE DILIGENCE
The HR Director or the Procurement Manager will take responsibility for carrying out due diligence and leading any investigation that may be required into known or suspected incidents of slavery or human trafficking.

 

TRAINING
Training and has been provided to the relevant Procurement and HR staff, Directors and Managers on the risks and responsibilities related to the identified slavery and human trafficking risks. This training covers:

  • our business's purchasing practices;
  • how to assess the risk of slavery and human trafficking in relation to various aspects of the business, including resources and support available;
  • how to identify the signs of slavery and human trafficking;
  • what initial steps should be taken if slavery or human trafficking is suspected;
  • how to escalate potential slavery or human trafficking issues to the relevant parties within the organisation;
  • what external help is available, for example through the Modern Slavery Helpline, Gangmasters Licensing Authority and "Stronger together" initiative;
  • what messages, business incentives or guidance can be given to suppliers and other business partners and contractors to implement anti-slavery policies; and
  • what steps we should take if suppliers or contractors do not implement anti-slavery policies in high-risk scenarios, including their removal from the organisation's supply chains.

 

AWARENESS-RAISING PROGRAMME
As a supplement to staff training, we have raised awareness of modern slavery issues by distributing flyers to staff and circulating a series of information guidelines across all areas of the business, explaining:

  • the basic principles of the Modern Slavery Act 2015;
  • how employers can identify and prevent slavery and human trafficking;
  • what employees can do to flag up potential slavery or human trafficking issues to the relevant parties within the organisation; and
  • external help available, e.g. through the National Modern Slavery Helpline, or the Whistleblower policy.

 

Supply Chain: Supplier code of conduct
We are committed to ensuring that our suppliers adhere to the highest standards of ethics. Suppliers are required to demonstrate that they provide safe working conditions where necessary, treat workers with dignity and respect, and act ethically and within the law in their use of labour. We work with suppliers to ensure that they meet the standards of the code and improve their worker's working conditions. However, serious violations of our supplier code of conduct will lead to the termination of the business relationship.

Our Terms and Conditions for the supply of goods and services, which suppliers are encouraged to trade against, clearly sets out what is and is not acceptable from a supplier.

Performance indicators
From June 2015, we have developed and implemented a system for supply chain verification, whereby we evaluate potential suppliers before they enter the supply chain. Furthermore, as part of an ongoing process, we will continue to review existing suppliers.

Board approval
This statement has been approved by the Board of Directors, who will review and update it annually.

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